Question: Multiple choice question: 1. What can be said about the culture of services I. Processes are invisible II. Processes are well defined III. More scientific

Multiple choice question:

1. What can be said about the culture of services

I. Processes are invisible

II. Processes are well defined

III. More scientific

IV. Not well defined or documented

a. i, ii and iii only

b. i. ii and iv only

c. ii, iii and iv only

d. All the above

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