Question: Multiple Choice Question Identify a true statement about managers in large service firms. Multiple choice question. They have adequate experience in the delivery of actual

Multiple Choice Question
Identify a true statement about managers in large service firms.
Multiple choice question.
They have adequate experience in the delivery of actual service to customers.
They always get the opportunity to gain firsthand knowledge about customer expectations and perceptions.
They are in constant contact with their customers.
They have a lot of difficulty in interacting directly with customers.

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