Question: Identify a true statement about managers in large service firms. Multiple choice question. They always get the opportunity to gain firsthand knowledge about customer expectations

Identify a true statement about managers in large service firms. Multiple choice question. They always get the opportunity to gain firsthand knowledge about customer expectations and perceptions. They have adequate experience in the delivery of actual service to customers. They have a lot of difficulty in interacting directly with customers. They are in constant contact with their customers

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