Multiple Select Question

Select all that apply

Select all of the components that are part of a customer$-$centric culture.

Increasing formalization of customer analysis processes.

Focusing on continuous improvement principles stressing customer satisfaction and loyalty.

Taking a proactive leadership role in educating customers about value chain opportunities available.

Redefining the selling role within the firm to focus on customer business solutions.

Adopting a relationship business model overall, with mutually shared rewards and risk management.

Presenting customers with guaranteed low prices as a result of the partnership.