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Why do satisfied employees tend to produce happier and more loyal customers?

Customer experience is only related to company policies, not upon interactions with employees.

Although satisfied employees are more likely to be in a more positive mood, this is not likely to be noticed or appreciated by customers.

Satisfied employees are more likely to be in a positive mood, which causes customers to have a positive customer experience.

Satisfied employees are more likely to stay with the company, and customers appreciate the consistent service.