My question is number 9

BASIC GUIDELINES: 1. Company Name and Location. What is the physical size of the facility? How is this divided between office and plant? How many people do they employ? State the name and title of the person who conducted your tour. If you are able, please obtain the tour guide's business card. 2. Main product or service: supplied by this company? Who are their clients/customers? 3. If your tour is of a manufacturing plant: what type of manufacturing process is used? (job shop, batch flow, worker-paced line flow, machine-paced, continuous flow, hybrid, or other) 4. If your tour is of a service facility: what types of scheduling techniques are used to ensure the timely delivery of services to clients? 5. Do a plant-layout for the facility indicating the location of various Departments and major equipment. (Research plant-layout in the Library or internet prior to your tour). 6. Inventory Control Systems: describe the inventory control system(s) in use and why the company selected the system(s) they use. Are they satisfied with the system in use or are they planning to make changes? Is their system manual or computerized? 7. Quality Control: What procedures are used? Is S.P.C. (Statistical Process Control) used? Explain in some detail using appropriate exhibits. 8. Plant Maintenance Policy: Do they use a special procedure or simply "fix it when it breaks"? Describe in some detail and their reasoning for their policy. 9. Ergonomics: What is done to make the manufacturing plant or service delivery equipment "people-friendly for the employees of the firm you are touring? Ensure that you understand exactly what Ergonomics is. 10. Unexpected: What did you learn from the tour that you did NOT expect