n organisations which are concerned with continuous improvement and with ongoing business success, managers must build trust-based relationships, develop effective communication systems and processes, share information, base decision-making on consultative processes and provide opportunities for staff to develop the competencies they need. They need to network and they must also be aware of relevant legislation, codes of practices and ethical principles.

Describe at least 10 actions you, as a manager, would take to achieve these things and explain why they are important to an organisation's sustainability and ongoing success.