Question: N1 1. Compare and contrast programmed and nonprogrammed decisions, including how they relate to the presence of certainty, uncertainty, and ambiguity. 2. Compare the ideal,

1. Compare and contrast programmed and nonprogrammed decisions, including how they relate to the presence of certainty, uncertainty, and ambiguity. 2. Compare the ideal, rational model of decision making to the political model of decision making. 3. Summarize the six steps used in managerial decision making.

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