name detailed information for each training module bellow make sure to split it up into five subjects provide details about each subject :

Deliverable #3

Procedure and policy development for remote work evaluation functions that cloud be worked remotely (from midterm project):

Based on the midterm project, the functions identified as potentially workable remotely including coding, electronic record management , record processing , administrative support, and technical support .

Procedure and policy development :

1. Coding:

• Procedure :Develop a coding accuracy assessment system where a sample of codes submitted by remote coders is regularly reviewed .
• Policy : Establish clear standards for coding accuracy and productivity , such as a minimum accuracy rate and numbers of charts coded per day.
• Evaluation Criteria :

Accuracy of coded records compared to establish guidelines .

Productivity levels in terms of charts coded per a day .

Frequency of monitoring : weekly or bi-weekly audits of a random sample of coded records .

• Outcomes for below standards performance:

Counselling sessions , additional training , and probation periods.

1. Electronic records managements (ERM) :

• Procedure :

Implement a document retrieval audit process to ensure timely and accurate retrieval of records .

• Policy :

Set benchmarks for the average retrieval time and accuracy for document retrieval task.

• Evaluation Criteria :

Timeliness and accuracy of documents retrieval requests fulfilled.

• Frequency of monitoring :

Regular audits of retrieval tasks , possibly monthly.

• Outcomes for below standard performance:

Re-training sessions, Performance improvement plans .

1. Record processing (RP):

• Procedure :

Develop a system to monitor the completion of release of information (ROI) requests and electronic chart filing .

• Policy :

Defined standards for the turnaround time for ROI requests and completeness of electronic chart filing .

• Evaluation Criteria :

Turnaround time for ROI requests .

Completeness and accuracy of electronic chart filing .

• Frequency of monitoring :

Regular checks on the status of ROI requests and electronic chart filing activities .

• Outcomes for below standards performance :

Performance improvement plans, reassignment of tasks .

1. Administrative Support :

• Procedure :

Establish a protocol to monitor response times and accuracy in handling phones inquiries and administrative tasks .

• Policy :

Specify expectations regrading response times and accuracy rates for administrative tasks.

• Evaluation Criteria:

Response times to phone inquiries .

Accuracy of administrative tasks are completed .

• Frequency of monitoring :

Periodic reviews of call logs and administrative task of completion records.

• Outcomes for below standards performance:

Coaching sessions, additional training , performance improvements plans .

1. Technical support :

• Procedure:

Implement a system for tracking and resolving technical issues reported by remote staff.

• Policy :

Define expectations for response times and resolution rates for technical support tickets .

• Evaluation Criteria :

Response time to reported issues .

Rate of successful issue resolution .

• Frequency of Monitoring :

Regular reviews of technical support tickets logs.

• Outcomes for below standards performance:

Training sessions, performance improvement plans, reassignment of task .

• Criteria for consideration of remote position :

Demonstrated proficiency in relevant technical skills.

Ability to work independently and maintain productivity .

Clear communications skills, especially in a remote environment .

Adherence to established quality and productivity standards .

Consistent internet access and a suitable remote work environment.

Deliverable #4: Training Manual and plan for Remote Work Key Factors to Include in the Training Manual:

1. Remote Work Policies and Procedures :

Guidelines for logging work hours , communication protocols , and reporting mechanisms .

1. Technical setup and trouble shooting :

Instruction for setting up remote workstations and troubleshooting common technical issues.

1. Training on data security measures , including passwords management and secure file handling .
2. Time Management and productivity Techniques :

Strategies for managing time effectively and maintaining productivity in a remote setting .

1. Communication Skills And Etiquette:

Guidance on professional communication via email , chat, and video conferencing tools.

1. Performance Expectations and Evaluation:

Clear outlines of performance metrics, evaluation criteria, and consequences for below-standard performance .

1. Resources and support Channels :

Information on available support channels , including IT helpdesk and HR contacts.

Training Timetable :

• Week 1 : Orientation to remote work policies and procedures .
• Week 2 : Technical setup and troubleshooting training.
• Week 3 : Security and confidentiality protocols reviews .
• Week 4: Time management and productivity techniques workshop.
• Week 5: Communication skills and etiquette Training .
• Week6: Performance expectations and evaluation overview ,
• Week 7: Ongoing support and resources utilization discussion .

Conclusion :

By implementing comprehensive evaluation procedures , policies , and a structured training program , the remote health information management Department can effectively monitor remote work performance and support employees in transitioning to a remote work environment . This approach ensures that remote staff meet established quality and productivity standards while fostering a positive and productive work culture .