NAME		Updated:
DATE	SITUATION	TASK	ACTION	RESULT
Nov-14	A difficult customer called my helpdesk	To solve a difficult technical issue I hadn't encountered before	Actively listed to customer to ensure I captured all relevant details then contacted a more experienced colleague to discuss and assist with resolution	Able to get back to customer within one hour and delight them. Demonstrated effective collaboration with my colleague.
Jan-05	A customer angry on food prep time	To handle angry customer and make sure business doesnt lose them	Followed blast technique. Believed in what customer was saying,listened to them, aplogised about the convenience,satisfied customer demands and thanked them for trusting us.	satisfied customer and she came bck with three of her other friends
Apr-02	Charged extra amount	To fix inconvenience caused and return them happily while handling the lunch rush	Managed to have them wait up for a little while taking care of being served customer, offered them the actual with the offer of 10% off on the next purchase.
Sep-18	When faced stressful situation