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1. You're preparing for a major new systems project. At which major phase of the process should you deliver the system requirements document? A. Systems design B. Systems analysis C. Systems support D. Systems implementation 2. Besides subsystems, interfaces are points of contact between what two entities? A. A system and its users B. Users and system analysts C. A system and its environment D. An environment and its users 3. Your organization has developed a need for a specialized order fulfillment system. The specifications are unique to your company, although there's a readily available Application X that covers 80% of what's needed. The programmer team at your company includes several experts in Application X, who have modified the software per its license agreement, which allows substantial modification, for other projects. What software development strategy should you most likely pursue? A. Purchasing a software package B. In-house development C. Customizing a software package D. Creating user applications 4. For smaller firms where the developers are individually driven and that lack a centralized repository structure, which reuse approach is most likely to be in effect? A. Managed B. Ad hoc C. Facilitated D. Designed 5. The people who interact directly with systems to supply and retrieve the information are the A. users. B. operators. C. systems analysts. D. managers.

6. Firms often cite three reasons to pursue cloud-computing solutions for their software needs. Two of those reasons are gaining access to applications quicker than through in-house development and lower costs to access high-quality applications. What's the third commonly cited reason? A. Increased reliability B. Freeing internal IT staff C. Frequent security audits D. Greater compliance with government regulation 7. If the phases are listed in order, where in the traditional SDLC model is the current information system studied? A. Second B. Third C. Fourth D. First 8. Which of the following is the first phase in the systems development life cycle? A. Systems evaluation B. Systems planning C. Systems design D. Systems analysis 9. What type of time estimates are used in the PERT method for developing expected task durations? A. Optimistic, pessimistic, and realistic B. Pessimistic, realistic, and company average for prior projects C. Optimistic, realistic, and company average for prior projects D. Realistic, pessimistic, and industry median 10. As of 2010, which global software company had the largest revenues, despite the greater prestige and public knowledge of its closest competitor? A. Apple B. Microsoft C. IBM D. HP 11. What is one clear disadvantage of purchasing a software package and customizing it in-house? A. The need to customize new releases B. Excessive cost C. Lack of suitability to company needs D. Illegality of altering purchased software 12. The concept of software as a service A. creates greater responsibilities for in-house staff. B. is an element of cloud computing. C. relies on packaged applications. D. affects development but not deployment. 13. During what phase of the project management process is assessing a project's size, scope, and complexity performed? A. Project execution B. Project closedown C. Project planning D. Project initiation