Question: Need Answers for below ITIL Questions: 1.Continual Improvement Model: Consider the following scenario: The Relationship Management practice has received feedback from service consumers who are

Need Answers for below ITIL Questions:

1.Continual Improvement Model: Consider the following scenario: The Relationship Management practice has received feedback from service consumers who are concerned with the Quality of IT Services; particularly those that recently gone through activities of the Change control, Release management, and Deployment management practices. Utilizing the ITIL4 Continual Improvement Model, describe in some detail what would happen in each step. You should assume the organization is trying to follow ITIL best practice guidance. You will need to make a number of assumptions, just clearly explain why.

2. Surprises in IT Service Management From your perspective, what is the most surprising (maybe even controversial) issue about service management in the context of IT services? Why is it surprising to you?

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