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At the heart of operations management is the transformation process through which inputs (resources such as labor, money materials, and energy) are converted into outputs (goods, services, and ideas). Place the statements about two companies in the appropriate columns according to the process steps they represent. Operations management (OM), the development and administration of the activities involved in transforming resources into goods and services, is of critical importance. Operations managers oversee the transformation process and the planning and design of operations systems, managing logistics, quality and productivity