Question: need help Customer relationship management (CRM) involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an

need help

Customer relationship management (CRM) involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. There are three phases of CRM-reporting. analyzing, and predicting. The goal of this activity is for you to classify questions a business would ask as being reporting, analyzing, or predicting technologies. Instructions: Identify each question below as reporting, analyzing, or predicting technologies. 1. Who are our customers? 2. What is the total revenue by customer? 3. What customers are at risk of leaving? 4. Why did sales not meet forecasts

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Evolution of CRM - Part 1 Customer relationship management ( CRM ) involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an...

Customer relationship management ( CRM ) involves managing all aspects of a customer's relationship with an organization to Increase customer loyalty and retention and an organization's...

Evolution of CRM - Part 1 Customer relationship management ( CRM ) involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an...

Customer relationship management ( CRM ) involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's...

need help Customer relationship management (CRM) involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's...

Evolution of CRM - Part 2 Customer relationship management ( CRM ) involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an...

Evolution of CRM - Part 1 Customer relationship management ( CRM ) involves managing all aspects of a customer's relationship with an organization to increase customer loyalty a phases of CRM -...

At the time of its initial public offering (initial sale of stock), Groupon, an Internet company that provides discount coupons, used unusual measures of its business performance (Michael J. de la...

ACME Inc. produces a single product with the following information. Budgeted sales for 2023 are: Units April 60,000 May 80,000 June 65,000 July 55,000 The company has the following inventory...

he primary difference between a financial forecast and a financial projection is the nature of the assumptions used to generate the reports. the level of auditor involvement. the extent of the...

Note: This problem is for the 2018 tax year. Daniel B. Butler and Freida C. Butler, husband and wife, file a joint return. The Butlers live at 625 Oak Street in Corbin, KY 40701. Dan's Social...