need help writing paper please read guidelines! I had issues with last paper and I would like to get this right. thank you

Good/Neutral News: Adjustment Grants

In this problem the credit union is at fault, even though the member also bears some responsibility for not monitoring the checking account. Although resolution has already been discussed on the phone, a clearly written letter, aligned with company policy, can achieve two goalsassuring the customer and the company that the issue is resolved and offering the customer options for preventing any future problems.

Though Ms. Wong was initially upset, this letter should focus on the positive information the writer has to offerthe funds transfer resolved and the reversal of the service charges on Ms. Wongs account. The writer should refer to the phone conversation but avoid any negative wording. A brief explanation of the cause of the automatic transfer failure could restore the members confidence in the credit union. In addition, the writer can offer Ms. Wong incentives to enroll in services that would be valuable to her and advantageous for the credit union, and then close with an appropriate goodwill comment.

Remember: Use either FULL BLOCK OR MODIFIED BLOCK, INDENTED PARAGRAPHS!

Make up any information you need to have a good letter. For example, you may need to make up inside address information, company name, titles, etc. But you are the writer of the letter. It will be signed by you. Name the letter LASTNAME-2SDLetter. Check the Syllabus for the due date.

(these are the outlines) I dont think it needs to be more then one page but if you can help with this project i would very much appriciate it thank you!!

Outline Good & Neutral News Writing

	Learning Objective	Summary
1	Properly assess the reader's reaction to your message.	Properly assess the reader's reaction to your message. If the reaction is negative, indirect order is your likely choice. If it is positive or neutral, you probably will want directness.
2	Describe the general plan for direct-order messages.	Describe the general plan for direct-order messages. Begin with the objective. Cover any necessary explanation. Systematically present any remaining parts of the objective. End with adapted goodwill.
3	Write clear, well-structured routine requests for information.	The routine inquiry is a basic direct-order message. Begin it with a requesteither (1) a request for specific information wanted or (2) a general request for information. Somewhere in the message explain enough to enable the reader to answer. If the inquiry involves more than one question, make each stand outperhaps as separate sentences or separate paragraphs. Consider numbering the questions. And word them as questions. End with an appropriate friendly comment.
4	Write direct, orderly, and friendly answers to inquiries.	When responding to inquiries favorably, you should begin directly. If the response contains only one answer, begin with it. If it contains more than one answer, begin with a major one or a general statement indicating you are answering. Identify the message being answered early, perhaps in a subject line. Arrange your answers (if more than one) logically. And make them stand out. If both good- and bad-news answers are involved, give each answer the emphasis it deserves, perhaps by subordinating the negative. For extra goodwill effect, consider doing more than was asked. End with appropriate cordiality.
5	Compose adjustment grants that regain any lost confidence.	As messages granting adjustments are positive responses, write them in the direct order. But they differ from other direct-order messages in that they involve a negative situation. Something has gone wrong. You are correcting that wrong. But you also should overcome the negative image in the reader's mind. You do this by first telling the good newswhat you are doing to correct the wrong. In the opening and throughout, emphasize the positive. Avoid the negativewords like trouble, damage, and broken. Try to regain the reader's lost confidence, maybe with explanation or with assurance of corrective measures taken. End with a goodwill comment, avoiding words that recall what went wrong.
6	Write order acknowledgments that cover problems and build goodwill.	Write order acknowledgments in the form of a favorable response. Handle most by form messages or notes. But in special cases use individual messages. Begin such messages directly, telling the status of the goods ordered. In the remainder of the message, build goodwill, perhaps including some selling or reselling. Include an expression of appreciation somewhere in the message. End with an appropriate, friendly comment.
7	Write claims that objectively and courteously explain the facts.	Claims are a special case. Even though they carry bad news, they are best written in the direct order. The reason: the reader usually wants to correct the problem and requires only that the facts be presented; also, directness strengthens the claim. Follow this general plan: Somewhere early in the message (in a subject line or incidentally in the first sentence) identify the transaction. Then state what went wrong, perhaps with some interpretation of the effects. Follow with a clear review of the facts, without showing anger. You may want to suggest a remedy. End with cordial words.
8	Write clear and effective operational communications.	Operational (internal) communications must also be clear and effective. The following instructions explain how to write operational communications: Organize most of them in direct order. Write the casual ones like good conversation. But make them clear and courteous. Give administrative communications (policies, directives, procedures) the importance due them. Organize them logically; strive for clarity.