NEED PART A. PLEASE EXPLAIN HOW TO GET THE ANSWER (FORMULAS). THANK YOU.

AE11-1 Suppose you have just been appointed manager of a help desk with an IS department. You have been there for just a week, and you are amazed to find only limited data to help you manage your employees. In fact, the only data kept concerns the processing of particular issues, called Tickets. The following data are kept: Ticket#, Date_Submitted, Date_Opened, Date_Closed, Type (new or repeat), Reporting_ Employee_Name, Reporting_Employee_Division, Technician_Name_Problem_System, and Problem_Description. You can find sample Ticket data in the Excel file Ch11Ex01_U11e.xlsx. As a manager, you need information that will help you manage. Specifically, you need information that will help you learn who are your best- and worst- performing technicians, how different systems compare in terms of number of problems reported and the time required to fix those problems, how different divisions compare in terms of problems reported and the time required to fix them, which technicians are the best and worst at solving problems with particular systems, and which technicians are best and worst at solving problems from particular divisions. a. Use Access, Excel, or a combination of the two to produce the information you need using the data in the Excel file Ch11Ex01_U11e.xlsx. In your answer, you may use queries, formulas, reports, forms, graphs, pivot tables, pivot charts, or any other type of Access or Excel display. Choose the best display for the type of information you are producing. b. Explain how you would use these different types of information to manage your department. c. Specify any additional information that you would like to have produced from this data to help you manage your department. d. Use Access, Excel, or a combination to produce the information in part c. Ticket # Date Submitted 1 11/1/18 2 11/2/18 3 11/5/18 4 11/5/18 5 11/11/18 6 11/13/18 7 11/14/18 8 11/20/18 9 11/21/18 10 11/21/18 11 11/24/18 12 11/25/18 13 11/26/18 14 11/28/18 15 11/28/18 Open Date 11/1/18 11/3/18 11/6/18 11/6/18 11/12/18 11/14/18 11/17/18 11/20/18 11/23/18 11/22/18 11/25/18 11/25/18 11/27/18 11/29/18 11/29/18 Date Closed 11/3/18 11/6/18 11/7/18 11/10/18 11/14/18 11/16/18 11/18/18 11/21/18 11/24/18 11/25/18 11/28/18 11/27/18 11/28/18 11/30/18 11/30/18 Type New Repeat New New Repeat New Repeat New New Repeat New New Repeat Repeat New Rerpoting Employee Name Dency Jenkins Nick Lyons Robert Michaels Randy Immons Dency Jenkins Molly Tanner Dency Jenkins Rich Miller Nick Lyons Molly Tanner Randy Immons Glenda Abbot Robert Michaels Glenda Abbot Rich Miller Reporting Employee Divison Wagons & Carts Dolls & Action Figures Robotic Toys Sleds & Toboggans Wagons & Carts Dolls & Action Figures Wagons & Carts Robotic Toys Dolls & Action Figures Dolls & Action Figures Sleds & Toboggans Wagons & Carts Robotic Toys Wagons & Carts Robotic Toys Technician Name Rob Ownes Dennis Rivers Rob Ownes Anita Jenkins Rob Ownes Anita Jenkins Rob Ownes Dennis Rivers Dennis Rivers Anita Jenkins Rob Ownes Dennis Rivers Rob Ownes Dennis Rivers Anita Jenkins Problem System Production Scheduling Accounts Payable Order Entry Sales Quota Computation Production Scheduling Customer Service Production Scheduling Payroll Budgeting Customer Service Sales Quota Computation HR Forecasting Order Entry HR Forecasting Budgeting Problem Description Network Fault Master Update Error Log-In Error Reporoting Error Network Fault Database Access Error Network Fault Database Access Error Network Fault Reporoting Error Master Update Error Database Access Error Log-In Error Reporoting Error Master Update Error