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21. Identifying and changing Business Processes of an organization to improve the efficiencies as well as effectiveness is typically known in the IT field as a. Business Process Reengineering b. Business Process Remapping C. Business Process Restructuring d. Process Flow Maps e. All of the above 22. Friction in conveying emotional information is best overcome by using a. Asynchronous interfaces b. Synchronous interfaces c. Structured interfaces d. Use of corrective sub-systems e. None of the above 23. Which of the following statements is false? a. Customer complaints collected from 1-800 customer service numbers are examples of feedback. b. It is the task of the management, as a control component of the company, to make any necessary adjustments to the input and processing components of the system to ensure that proper output is produced. c. The management provides the information to the customer service facilities for monitoring and evaluation so that they can help the firm to take proper steps in reaching its goal. d. Input involves capturing and assembling elements that enter the system so that they can be processed. Processing involves transformation processes that convert input into output. 24. Which of the following is NOT true about an information system? a. It consists of a set of people, procedures, and resources (like IT) to collect, transform and B. disseminate information in an organization It accepts data resources as input and processes them into information products as output C. Can be a part of the organizational control and feedback systems . Is same as Information Technology e. None of the above