Negative News Response

Action Request: ( Email to respond to)

Hi Harpreet,

I was wondering if you would be able to take my shift at Chapters on Thursday evening. I am scheduled to work from 2:00 pm until 8:00 pm. I forgot to book the day off and will deliver a free training session for my swimming team during my shift.

Please let me know if you can cover my shift as soon as possible.

Thanks,

Paul

Task:

1. Read the Action Request. Given Above.
2. Answer the four questions/prompts (listed below) by providing one complete sentence for each question. Again, your answers are based on the Action Request.

Thanks

Instructions:

In this task, you must demonstrate your skill at using theindirect approachto delivering bad news. You are to answer the four questions (below) regarding the content pattern sections of this specific approach.

Responding to the "Action Request" provided at the bottom of the instructions. This is an email you receive from Paul, who makes a request. Your answer is negative.

Notes:

• should have a one-sentence possible buffer, a one-sentence explanation, one-sentence negative news delivery andone sentence alternative or suggestion.
• No email structure or format is required.

Questions/Prompts:

1. ProvideonepossibleBuffer(appreciation, good news, common ground, compliment)
2. Provideonereasonable/meaningfulexplanation
3. Say'NO'- Be sensitive in your delivery and try using the passive voice, implying the bad news, or putting the bad news in a longer sentence.
4. Provideonepossiblealternative or suggestion

I am in emergency and really help with this. Please help. please please