Question: Never On Time airlines' flights have been constantly delayed lately. They received several complaints from their customers. They hired you as a consultant to determine

Never On Time airlines' flights have been constantly delayed lately. They received several complaints from their customers. They hired you as a consultant to determine the cause(s) of the problem by using the fishbone diagram approach.

Identify eight potential causes, with two causes for each of the four M categories.

Note: This question does not ask you to actuallydrawa fishbone diagram. Rather, justlist eight distinct causes, with two causes per category.

Hint: Start by listing the four M categories.

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