Question: ng Enabled: Exam 2 ( i ) Help Save & Ex Customer service representatives ( CSRs ) often conceal their frustration when serving an irritating

ng Enabled: Exam 2
(i)
Help
Save & Ex
Customer service representatives (CSRs) often conceal their frustration when serving an irritating customer. This behavior from the CSRs is an example of
Multiple Choice
judgmental evaluation.
cognitive dissonance.
cognitive response.
emotional attribution.
emotional labor.
ng Enabled: Exam 2 (i) Help Save & Ex Customer service

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