Question: Customer service representatives ( CSRs ) often conceal their frustration when serving an irritating customer. This behavior from the CSRs is an example of Select

Customer service representatives (CSRs) often conceal their frustration
when serving an irritating customer. This behavior from the CSRs is an
example of
Select one:
a. judgmental evaluation.
b. emotional labor.
c. cognitive response.
d. cognitive dissonance.
e. emotional attribution.
Customer service representatives (CSRs) often conceal their frustration when serving an

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