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QUESTION 11 A working climate that supports excellence and is widespread throughout the organization is called a thick positive culture. O True O False QUESTION 12 Implementing cultural change in healthcare involves all of the following except what? O Teamwork O Coordination O Continuous improvement O Extrinsic rewards O Leadership development O Evidence-based management QUESTION 13 Which of the following is a function of cultural leadership? O Promoting shared values O Empowering associates O Communicating with associates Supporting service excellence O Encouraging, rewarding, and celebrating success O All of the above QUESTION 14 Design process does not usually require interviewing or data collection. O True O False QUESTION 15 Which of the following statements apply to regaining trust from employees? O You must persevere. O Identify role models in trustworthiness. O Produce ethical guides. O Do not be afraid to appear vulnerable. O Always be truthful. O All of the aboveQUESTION 16 Which of the following statements does not apply to a results pyramid? O It concentrates on the most important aspects of an organizationa s culture. O It involves the experiences of individuals. O Experiences foster beliefs. O beliefs influence actions. O Actions produce results. O The manager controls all influencers. QUESTION 17 Integrity and trust come into play when dealing with employee discipline. O True O False QUESTION 18 Factors involved in creating an entrepreneurial opportunity include which of the following? O External environmental factors O Labor skills available O Access to capital O Factors of production O A champion O All of the above QUESTION 19 Innovation in healthcare has usually been a very easy process for entrepreneurs. O True O False QUESTION 20 Which of the following is important for developing trust in the providera patient relationship? O The resources available for treatment at the facility O The physiciana s educational level O Assurance of treatment irrespective of ability to pay or time of day O Patienta s loyalty to the physician O Patienta s respect for the physician O Choices c, d, and e