NO STATEMENT TRUE FALSE 1 Review the organization mission statement is one of the step in goal setting. 2 Functional, Product, Geographical, Process, and Customer are types of centralization. 3 Planning is the process of regulating organizational activities. 4 Organizational culture is the random collection of values and norms that are shared by people in groups in an organization. 5 Conceptual skills is the ability to think and conceptualize about abstract and complex situations concerning the organization. 6 Human skills is important for first line managers. 7 There are 2 types of planning; formal and informal. 8 Strategic goals are related to the performance of the firm relative to factors in its external environment. 9 Organizing is a process of identifying problems and opportunities and then resolving them. 10 Single-use plan is a one-time plan specifically designed to meet the need of a unique situation. Page 2 of 5