Nordstroms (a high end Retailer)  and Ritz Carlton Hotels (a luxury hotel chain) are known for their 'above average' customer service philosophy where the employees are empowered to make the best decisions necessary to make the customer happy. For both organizations, the belief is that happy customers keep coming back. 

Instructions

1. View the 2 short videos where some customer service tips from both of these companies are discussed.
2. Choose 1 tip from each of the videos (1 TIP x 2 Points X 2 Videos = 4 points)
3. For each of the 2 tips you chose - Explain what that customer service tip means (1 Tip X 4 Points X 2 Videos = 8 points)
4. For each tip - What is your opinion of the tip?  What positives or negatives does this tip create for the company? or for the customer? (1 Tip X 4 X 2 Videos = 8 points)

The video links are here https://youtu.be/6yd35rEKXio and https://youtu.be/9oywp2qRRyc