Noreen is planning to attend a WebEx online meeting today at 11:00 a.m. Her boss has asked her to participate in the meeting with other Petro-Go "Go Points" team leaders from around the world. The group is to compile statistics regarding the "Go Points" program as well as discuss strategies for expanding the program and improving customer retention. They are to submit a report in one week, detailing their findings and suggestions. Noreen begins the set-up and login process on her computer at 10:45 a.m. She finds that because she has never participated in a WebEx conference, she is unable to prepare her computer. She calls the technical department, and a technician comes to set it up for her. She finally connects with the group at 12:30 p.m. By this time they are ending the meeting and planning to meet tomorrow at the same time. Noreen apologizes and explains what happened, but she feels rather embarrassed. The next day Noreen connects on time but is somewhat behind the discussion because she does not know what was discussed the day before. She tries her best to share information but is scrambling to find the data she needs to share with the group. The group divides the workload among them and asks everyone to meet online again at 11:00 a.m. in three days to share and review their work. Noreen types her team's statistics and suggestions for expanding and finishes early. When she meets the group again she discovers that not only did everyone type their team's statistics and suggestions for expanding the program, but they also compared their team's performance with two other office teams and gave suggestions for improving customer retention. Noreen was not aware they were supposed to include all of this information. One team leader volunteered to compile everything and said he would contact the others tomorrow if he had questions. Noreen knew she would be out of the office for the next three days of training. The report was finished on time, but Noreen's team's section was incomplete. Her boss was not happy. 

Questions to consider before starting the task  Why did Noreen not know what was expected? What could Noreen have done differently to ensure communication would not break down? Should Noreen have alerted the others to the fact that hersection was incomplete? Should the group have gone ahead with the report withoutNoreen's completed section? What could Noreen have done to ensure that she had donethe task correctly?  Your Task email from Noreen to her boss explaining what happened and apologizing for the errors. She should admit fault and offer suggestions for correcting the situation

Answer rating: 100% (QA)

Subject Apologies and Clarifications Regarding Recent Project Submission Dear Bosss Name I hope this email finds you well I am writing to address the ... View the full answer