NOTE: Copied paper would be cancelled without a chance to the individual. Use bullet lines for solving questions

Listening

Scenario: You have been employed at a new company for about six months. A co-worker, David, has been repeatedly sexually harassing you. You finally decide youve had enough and decide to file a complaint with Human Resources. You meet with the HR Director, Monica. During your meeting, she never takes any notes as you speak. She keeps checking her phone and also her Facebook on her laptop. You notice that she is doodling on her notepad. At the end of the conversation, you wonder if she really understood your concern at all.

Key questions (30 marks)

Has Monica shown active listening behavior? What non-verbal cues has she shown the employee about her level of interest?

What could Monica do to be a better active listener in the future? Do a short role-play between Monica and the employee, where Monica uses active listening strategies in the meeting.

How do you, the employee, feel after your meeting? Do you feel that your concerns were heard?

Kindly give me an answer in detail with in 1 hour and 30 mints. its urgent. please. do not answer me in few lines. answer me in detail