Question: Note: The scale ranges from a g indicating very high service quality on a given service quality dimension to a indicating very low service quality.

Note: The scale ranges from a

g

indicating very high service quality on a given service quality dimension to a indicating very low service quality.

In the Zone of Tolerance figure here, on which of the following service quality dimensions does the competitor fall below the zone of tolerance, which means that customers will not put up with poor service on this dimension?

Note: The scale ranges from a g indicating very high service

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