NOTE: Use bullets lines to answer Q in detail avoid lengthy paragraph number of words is not restricted but bullet lines shall be use to answer. Paragraph will cancel your answer

Case study1: A multi-national organization operates in various countries including Australia, Vietnam, India, Oman, and Nigeria. The organization manufactures and distributes agricultural equipment to local and international clients. In total the organization has 8,000 employees in five countries and more than 1 million customers worldwide. The head office is based in Australia. In recent years the organization is facing several communication challenges.

They include:

Ineffective use of social media such as blogs, wikis, social networks to support teams in sharing ideas, building knowledge bases and task management.

Lack of quality feedback from clients on ways to improve product quality and service delivery

Misunderstandings and lack of trust based upon intercultural communication issues in different contexts

Q1: Your manager has asked you to develop strategies and plans to improve communication at all levels In order to complete this task, you will need to review relevant communication strategies from your course? (25 marks)

Case study 2: Mary was working on some paperwork when her daughter came into the room upset. As the child expressed her feelings, Mary continued facing her computer and going about her work as she said comforting words such as "It'll be OK honey" and "We'll make things better." She was confused when the child only continued to become more and more frustrated. Why weren't her calming words having any effect?

Suddenly, Mary remembered that the majority of communication is non-verbal and realized that her non-verbal communication - staring away from her daughter and using a disinterested tone of voice - was conveying exactly the opposite of the calming message she hoped to transmit. She stopped her work for just one minute, turned toward her daughter, gave her a hug and, in a very soothing voice, told her again that it would be OK. This time, the effect was nearly instant as the body language and voice tone reinforced, rather than contradicted her words. Her daughter smiled and ran off to play.

Q2: What is wrong in this case, why Mary daughter was getting more frustrated? (25 marks)

Q3: What are common mistakes in CV people usually commit that their CV fails to attract company managers to offer them job discuss those mistakes? (20 marks)

Q4: Discuss 7 Cs strategies in detail each C with an example? (30 marks)