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CASE APPLICATION A NEW WAY OF WORKING eingeficiental effective is' important just for the prople that managers superviste tant for managers However, that's wywy Angebot.com ples and sometimes hectic. The world willed with a decid interruption. Just like your work on school project manager wie find that cera part of the projects they're working are being and men. Woodbe pret to have a map button you could push to potomcone eleto do tutoring, mecoming At Pirettholic buses mility for a large ber of employees As a global pharmaceutical company, Pueris cooking for ways to help omplayer be more efficient and effective. The company director of effectiveness and pictured showed that the Harvard MBA staff we hired to develop wegies and we were in Googling and making Powerederas conduced to find outine vent was spending on menit was startlingThe wenge Perwending 20 percent of his or her mon support or creating documents, les doch mamputing data cheduling meeting and only pronto percent knowledge working collaborating comical thinking And the problem w tower is the highest level amplios affcted. The formance, David Cine director for global engineering ble job ng commal real estate is managing facilities, and controlling dollabotBut he dado mucho por deets and put together PowerPoint. Now, however, with magic hose tasks could be passed olho individe the Prize Wars allows mpyes to shindi dimecoming with the click of a single button on the computer desktop They desene they need an online form, which is the one of the Indian touring fine. When a most rechod a member India calls de Peremployee to clarify what needed and by when the man member the emails buck com poden for the moused work. If the Per compley decides to proceed the cover charged to the employed About this que uringement. Chind that she working with what be prefers to call his personal consulting animation." How bonecalbas Pireas tentimated 500 ployee weddant benned. What about David Can's experiences? When te geve the Indian com a complex project ingrepe action that worked when consolidating company facilities, the computersport together in aming the would have taken him is todo lo Discussion Questions 1. Describe and share what is done with Marie 2. Wedefined mange these individualno he doctor the white other people is the orion What challenges might be for me when the people are halfway the world with four mange functie weiding with the chal lenges? What is wel management to be able to function effectively in this type of arrangement 3. Do you think that were would week for womeone who'ba fino in manager Why or try not? 4. Do you think this moment would work for other type of writion Why or why not what types of 47 CASE APPLICATION A NEW WAY OF WORKING B cing efficient and effective isn't important just for the people that managers supervise. It's also impor tant for managers However, that isn't always easy. A manager's job is varied.com plex, and sometimes hectic. Their workdays are filled with tasks, decisions, actions, and interruptions. Just like your work on school projects, managers sometimes find that certain parts of the projects they're working on are boring and monotonous. Wouldn't it be great to have a magic button you could push to get someone else to do that boring, time-consuming stuff? At Pfizer, that "magic button" is a reality for a large number of employees As a global pharmaceutical company, Pruer is continually looking for ways to help employees be more efficient and effective. The company's senior director of organizational effectiveness, Jordan Cohen (pictured above), found that the "Harvard MBA staff we hired to develop strategies and innovate were instead Googling and making Power Points. Indeed, internal studies conducted to find out just how much time its valuable talent was spending on menial tasks was startling. The average Pfizer employee was spending 20 percent to 40 percent of his or her time on support work (creating documents, typing notes, doing research, manipulating data, scheduling meetings) and only 60 percent to 80 percent on knowledge work(strategy, innovation, networking, collaborating, critical thinking). And the problem wasn't just at lower levels. Even the highest level employees were affected. Take, for instance, David Cain, an executive director for global engineering. He enjoys bis job assessing environmental real estate risks, managing facilities, and controlling a multimillion dollar budget. But he didn't so much enjoy having to go through spreadsheets and put together PowerPoints. Now, however, with Pfizer's "magic button," those tasks could be passed off to individuals outside the organization Pfizer Works allows employees to shift tedious and time-consuming tasks with the click of a single button on their computer desktop. They describe what they need on an online form, which is then sent to one of two Indian service-outsourcing firms. When a request is received a team member in India calls the Pfizer employee to clarify what's needed and by when. The Icam member then e-mails back a cost specification for the requested work. If the Pfuer employee decides to proceed, the costs involved are charged to the employees department. About this unique arrangement. Cain said that "He relishes working with what he prefers to call his personal consulting organization*** How beneficial Las Pfizer Works been? It's estimated that 66.500 employee work hours have been saved. What about David Cain's experiences? When he gave the Indian team a complex project researching strategic actions that worked when consolidating company facilities, the team put the report together in a month, something that would have taken him six months to do alone Discussion Questions 1. Describe and evaluate what Priser is doing with its Pfizer Works 2. We've defined managers as those individuals in an organization who direct and oversee the activities of other people in the organization. What challenges might there be for managers when those people are halfway around the world? How might the four management functions be useful in dealing with those chal lenges What skills would managers need to be able to function effectively in this type of arrangement? 3. Do you think that Pfizer Works would work for someone who's a fine-line manager? Why or why not? 4. Do you think this arrangement would work for other types of organizationa? Why or why not? What types of organizations might it also work for? Sou Wandere You Only 2009 IMG "The Chere Goes Of W March 2007, po 50-51 Manga More het. Online March 2008 and A Cohen Sour Work Cowary 2004-4)