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CASE STUDY 11-1 Not All Teams Are Created Equal Public Service Works is a large public service organization. The company's performance management system reflects the focus conducted to assess the department's performance placed on results, the need for creativity and imagination, and efficiency, effectiveness and client satisfaction-in the need for continuous improvement. Under its current frame relation to the vision and business plan. The steps work, the system links individual performance with that of the in the process include the following team or department as well as the organization. Therefore, 1. Business plan goals and strategies. Identify the Department business plan goals link to the business desired outcomes that the organization is seeking plan and business priorities, to achieve and outline how the goals will be Performance goals and measures grow out of a depart. realized ment's business plan 2. Human resources department plan. Outline the Employee performance measures align with those of key strategies the department will undertake the organization to address identified human resources HR issues to meet its business plan, within the context of the . The department, teams, and individuals are rewarded vision, values, government business plan and the and recognized on the basis of these measures. The organization's team structure consists primarily of 3. Performance measures. Identity specific criteria work or service teams, which align with the company's that will be used to monitor progress toward the departments. Because of the close relationship with local government entities, however, the organization also utilizes 4. Targets. Describe specific performance levels that will be used to achieve the desired outcome network teams that focus on government regulatory needs as 5. Learning supports. Identify practices, policies, and initiatives that provide incentive and encour- HR plan goals. they relate to public service providers and project teams that are assembled on an as-needed basis to work on various projects that come from the network teams. The elements of the current performance management system are as follows: Organizational performance. Organizational performance measurement is a continuous process agement to employees to develop new skills, knowledge, and abilities Employee performance. Employee performance can be enhanced through a continuous and interactive