Objective Managing conflict in a controlled setting is one thing. Managing conflict outside the class is another. Several of the techniques that we have covered thus far, however, will be very helpful. Perhaps most obviously, effective communication and reflective listening skills are essential to managing conflict. In addition, many of the guidelines for leading teams also come into play. For this application exercise, work on integrating all of the competencies from this module. Directions Select a situation in which you currently are in conflict with someone else. 1. Write a brief description of the conflict that includes

The nature of the situation and the underlying issues

Your feelings about the situation

Your behavior and the behavior of the other party (parties) in the situation, including any conflict management strategies that have been used thus far

2. Develop a plan for resolving that conflict. Your plan should be actionable and should identify: The issues that you plan to address

When and where you plan to address those issues

What you plan to say and why you plan to say it

The type of responses that you anticipate from the other party

How you plan to reply to those responses