Objective

This deliverable will assess your ability to differentiate between goods and services as they apply to consumer and business$-$to$-$business markets.

Instructions

Using the repair service offered at Mobile Experts draw a map of the customer buying steps

Write $4-5$ paragraphs in addition to visuals that provide rationale for your map, and detail the customer buying steps

Explain in detail considerations or outside influences that the customer may find in each of the buying steps in the process.

Keep in mind that the buying process used in the B$2$C Market