Objective:

To describe a process and represent it using Business Process Model and Notation (BPMN).

Business Scenario:

Consider the case of the New York Actors Workshop (NYAW), a community theater that presents live performances 6 times per year. Roles are highly sought-after among aspiring thespians. NYAW has the following process for casting actors, dancers, singers, models, and other talent for live performances.

Talent for the cast apply for available roles for specific performances on the NYAW audition website. A completed application includes background information as well as multimedia clips of their work (e.g. monologue, dance, song, etc.) and resumes with head shot (photographs).

The website pre-qualifies applicants for available roles against specific requirements for each performance (e.g. height/weight range, gender for actors; voice ranges for singers; dance skills for dancers; etc.)

If there are no roles matching the applicants background, they are told so immediately and thanked for their interest.

If there are roles available, the application is saved and the applicant is notified that s/he is pre-qualified and that auditions coordinator will be in contact with them.

The auditions coordinator and her team begin review of applications after the casting website has been open for 10 days (Experience tells them that waiting 10 days for audition applications generates a critical mass of pre-qualified applicants).

If the applicant does not have an electronic portfolio with NYAW, one is created.

If the applicant is applying for a non-speaking role (e.g. dance, singing, model, extra) and was pre-qualified, s/he is automatically scheduled for an audition and receives an email with the audition date.

If the applicant is applying for an actor role (i.e. speaking role), the applicants electronic portfolio is reviewed by the Director.

In the Directors review:

If the Director decides she wants an audition, the actor receives an email invitation with the date of an audition.

If the Director decides she does not want an audition, the actor receives a Thank you email and is encouraged to apply for future roles.

The NYAW has a limited time to review applications and schedule auditions. If an application has not been reviewed and a decision made within 60 days, the applicant receives an email thanking them for the application but tells them they have not been selected.

The Assignment

Part I - Scope Diagram

Create a Scope Diagram for the Business Scenario Described above. You should make assumptions about what is implied in the discussion in regard to Guides and Enablers. The Lecture Resources for Unit #4 include a Scope Diagram template. Please use this as a starting point to draw your scope diagram. Chapter 8 of Harmon Business Process Change has additional details on the Scope Diagram. In regard to the Scope Diagram as described by HarmonLinks to an external site., you need not identify aspects of the process that are acceptable, questionable, or inadequate. We will reviist this later. However, please answer the following two additional questions:

What triggers this process?

What is the process outcome?