Question: Objective: To understand what Customer Relationship Management (CRM) tools for and why they are important. Directions: Imagine that you are creating the perfect CRM tool

Objective: To understand what Customer Relationship Management (CRM) tools for and why they are important.

Directions: Imagine that you are creating the perfect CRM tool for your own Tax Office. Describe what your CRM tool would consist of and why. Be creative and think outside of the box.

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