Observation 1. Working individual, use the attached evaluation form to assess a person or group working at your school or in the community. You need to evaluate school, store, bank, hotel, or restaurant, location that you have visited within last two years. 2. Remember how CSR interact with customers. Pay particular attention to their ability to develop a relationship with customers so the customers will want to return. 3. After you have to complete a survey, develop a training plan for the person/group you observed to make sure the areas of weakness you identified are addressed and corrected. Be sure to consider employees' verbal and non-verbal communication styles when addressing their training plan. When developing a training plan, include the following areas( Answer each question in one paragraph) 1. What skills do the individuals need to improve? 2. What is the mode of training? For example, will you use role plays, videos, job shadowing? 3. How long will the training last? 4. Who will perform the training? 5. How often will employees need to refresh their skills? Who will provide the necessary follow-up training