Question: -- of 3 points Question 2 3 tries left Which of the following is an example of emotional labour? Maya works at a customer service

-- of 3 points Question 2 3 tries left Which of the following is an example of emotional labour? Maya works at a customer service call centre and finds herself getting depressed after listening to complaints all day long. Ping is a waiter, and there is one regular customer whom he just can't stand. He switches table assignments to avoid serving him. Pat just got some great news (his wife is pregnant), and he is really excited. He is a trial lawyer and as a result of the nature of the case he is defending, it will be important to act grave, solemn, and serious while in court all day. Jasmine is feeling stressed because her report is late and her boss is angry O Manet woke up in a great mood and is enjoying his work as a children's entertainer even more than usual today. Submit

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Ollie's Barbecue was a restaurant in Birmingham, Alabama, owned by McClung. It had 220 seats for white customers. Although most employees were black, black customers were allowed to buy food only at...

to customers who are "qualified" to buy a vacuum cleaner. CASE STUDY The Boiler Room These days, everyone complains about the way tele- marketers interfere with their lives. People complain about how...

In this forum we will focus on Accor's use of digital technologies in their marketing. Break out the different technologies that Accor uses into Paid Media, Unpaid Media and Own Media. Can you flush...

In the discussion forums for the week we are going to investigate customer journey in two of Accor's segments: The Budget conscious traveler (IBIS brand) and the Resorts. Using the case, your...

For some years now, you've owned a small specialty bookshop in a college town. You sell some textbooks but mainly cater to a broader customer base. Your store always stocks the latest fiction,...

QUESTION 1 Celia has fallen behind on her credit card payments and has missed the last three payments. The credit card company is becoming concerned that Celia is no longer a good credit risk. The...

Multiple CHoice QUestions Question 80 Some filesystems require ______________ tools to restore the performance on mechanical drives, which have sections of the filesystem become non-contiguous. Save...

Consider all questions 1.In a certain department of a factory there are two shops. Total departmental overheads for a year are `1,20,000 and the estimated number of direct labour hour is 24,000 (10...

I need help with these practice questions please, I need to know how to solve these According to the World Health Organization (WHO), Body Mass Index (BMI) is a statistic that indicates the ratio of...

CASE STUDY HOME DEPOT CASE This case has been produced for assessment purposes only. It has been sourced directly from the articles indicated within the bibliography, which are available in the...

Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...

Pannier Company is the parent company that owns an 80% interest in Jodestar Company. The interest was acquired at book value, and the simple equity method is used to record the ownership interest....

As blood pressure rises the amount of renin released by the kidneys will: increase decrease

Which of the following statements are true? Supplies are purchased from suppliers, while equipment is donated by stockholders. Supplies are assets, but equipment is a liability. Equipment is turn -...

The company has a constitution that provides that Antonio Gonzales is appointed master tattooist for life. Several customers have complained to the directors that they have been suffering from severe...