Of all the units in the construction company, Alan's that he could handle his duties at work. Now, when remodeling division was showing the lowest profit he had arrived at the job site, the fight had ended, but the atmosphere was still very tense. Alan was margin. Yesterday, his boss had called him from a his phone, "I drove out here to double-check on only he could solve his human relations problem, the sheet rock work, and I found a big fight going it seemed like his other problems would be much on between your carpenters. They are about three more easily solved. He was not sure he had the days behind schedule on this job, and they're hold bandwidth to handle everything at once. ing up other subcontractors who are now all com- "I'll drive out there and get hold of the situa- plaining about you-and the company. Get over tion right away," he told his manager. here and straighten things out!" "You'd better," the manager snapped back. "The The boss wasn't telling Alan anything he company can't keep losing subcontractors because didn't already know. Alan knew what the problem your crews would rather fight than work." was. The question was what to do about it. He had two groups in his crew who kept sabotaging each Case Study Questions other's work and hurling insults at each other. Last 1. Which emphasis areas of human relations week, a fistfight had broken out between the lead- does this case mostly address? ers of the two groups, and now, apparently, the 2. What steps should Alan take to solve the con same people were at it again. Alan immediately flict in his department? jumped into his truck and left for the job site. 3. Could Alan have done anything to prevent As he drove to the job site, Alan's mind was this problem from occurring in the first place! preoccupied with his sick child. As a single dad, If so, what? he had spent the morning arranging childcare so