case study 1.1 The Fighting Carpenters Alan McKenzie Crew would rather fight than WORK Alan McKenzie's department was in trouble. Or arrived at the job site, the fight had ended, but all the departments in the construction company. the atmosphere was still very tense, and Alan was Alan's remodeling division was showing the few frankly scared about what would happen next. If est profit margin. Yesterday his boss had called only he could solve his human relations problem, him on his cell phone from a job outside of town his other problems would be much more easily "Alan," he exclaimed, "I drove out here to double solved. check on the sheet rock work, and found a bis "It drive out there and get hold of the situe fight going on between your carpenters. They are tion right away," he told his manager, about three days behind schedule on this job, and "Yead better the manager snapped back. they're holding up three subcontractors who are "The company can't keep losing subcontractors mad at you-and the company. Get over here and because your crew would rather fight than work straighten things out!" The boss wasn't telling Alan anything he Case Study Questions didn't already know. Alen knew what the problem 1. Which emphasis areas of human relations does was; the question was what to do. He had this case mostly address? two groups in his crew who kept sabotaging cach 2. What steps should Alan take to solve the con other's work and hurling insults at each other. flict in his department? Last week, a fistfight had broken out between the leaders of the two groups, and now, apparently, 3. Could Alan have done anything to prevent this the same people were at it again. When he had problem from occurring in the first place? So, what? Alan Mckenzies departments