The Customer Rules: The 39 Essential Rules for Delivering Sensational Service By Lee Cockerell. Of the 39 essential rules this book talks about, which are the 5 that you personally feel are the most important? Why do you feel they are the most important? What examples out of your personal and professional lives can you share on how any of the 39 essential rules have impacted you.

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I feel the rules most important for delivering sensational service are Customer service is not a dep... View the full answer