Of the seven steps Spear lists in his processproblem, examination, diagnosis, plan, implementation, follow-up, repeatwhich step do you think is the most challenging to complete? Why? What barriers exist in applying the process Spear teaches? Spear mentions the importance of a good "baton pass" to get work done. Can you think of any times you've seen dropped baton passes in your daily work? How can you address them? Do you think you can apply the process Spear shares to correct a flawed system where you work? Why or why not