Ok here is the questions.

1. Define the problem. The problem is always a blocked managerial objective. What objective is being undermined in the situation?

2. Analyze the Causes: What factors are causing the problem of blocked achievement of objectives (inadequate communications, poor motivation, indefinite plans, sloppy controls, interpersonal conflict, fear of change)? This should not be a search for villains, however, because individuals are seldom the sole or fundamental cause of problems.

3.Develop Alternatives: What action might be taken to remove the causes and solve the problem? Remember that these alternatives should deal with causesnot symptomsof the problem.

4.Evaluate Alternatives: Evaluate the alternatives according to appropriate criteria: How well does the alternative meet managements objectives? How much time and organizational resources are required? What are the costs? Does the alternative conform to personal and organizational values for equitable and responsible behavior? What is the probability of success?

5.Select Alternative (or combination): What are the weak points of this alternative?

6.Recommend a Detailed Plan of Implementation: Who should do what? When? How?