Question: Old MathJax webview answer for this MGT subject Case Problem Customer Service Viking Rent A Car Services, Manila Philippines Viking Rent A Car Services rents

Old MathJax webview

Old MathJax webview answer for this MGT subject

answer for this MGT subject

Case Problem Customer Service Viking Rent A Car Services, Manila Philippines Viking Rent A Car Services rents cars to travelling salespersons and tourists at airports in the Philippines. A key good customer service continued customer loyalty is to have enough cars available to meet demand. The summer months have the highest demand, owing a large number of vacationers. The demand for cars is shown on the following table Month January February March April | May June July August September October November December Actual Demand 25 29 98 120 144 35 47 75 60 49 41 30 Additional information given: Estimated total demand for next year is 915 cars. Requirement: (Round off your answers to the nearest unit) 1. Predict the demand use Naive, moving average using one quarter as the value of n. Exponential Smoothing for the total demand with alpha=0.10. 2. Determine the forecast accuracy using MAD, MSE and MAPE Fifor January = 20. 3. Predict the demand for January, February, and March next year using exponential smoothing with trend adjustments and trend projections

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