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choose a process within Shoprite and construct a baseline time-consuming function map and demonstrate how you would improve it

heizer and render advised that when analysing and designing processes to transform resources into goods, the following questions should be asked

is the process designed to achieve competitive advantage in terms of differentiation, response or low cost? does the process eliminate steps that do not add value? does the process maximize customer value as perceived by the customer? will the process win orders?

a time-function map is similar to a flow process chart, but with time added to the horizontal axis. with time-function mapping, notes indicates the activities and arrows indicate the flow direction, with time on the horizontal axis