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Question 2 (Total: 30 marks (1) The management of Shaligram Inc collected data on the product defects tha occurred throughout Week 23. A quick look at the data raised their concern as defects seemed to be happening at non-random and there could be a pattern to the defects that were recorded. Number of Defects by Workday Tue Wed Thurs 14 17 15 1 2 3 2 2 1 4 6 4 3 3 2 2 2 3 2 2 2 3 6 4 0 2 1 NO 3 Number of Shift Type of Defects Morning Shift Puncture Contamination Heat seal too narrow Not aligned Swell Abrasion Afternoon Shift Puncture Contamination Heat seal too narrow Not aligned Swell Abrasion Evening Shift Puncture Contamination Heat seal too narrow Not aligned Swell Abrasion Night Shift Puncture Contamination Heat seal too narrow Not aligned Swell Abrasion Mon 21 3 2 6 5 2 2 8 0 2 4 2 0 0 6 0 1 2 2 1 0 14 2 3 5 2 1 2 1 0 0 8 0 2 2 1 1 2 15 1 3 5 3 1 OOO OWNOO-WON Fri 12 1 2 4 2 1 2 7 1 1 3 1 0 1 5 2 0 1 1 1 0 10 3 2 4 1 0 0 1 1 9 1 2 4 2 0 0 12 1 2 5 3 1 7 1 1 3 1 1 11 1 2 2 (a) Construct two (2) scatter diagrams using the data collected on Week 23 and provide justification to managements' belief. (10 marks (b) Construct and evaluate one (1) pareto diagram for types of defects using the data collected on Week 23. (9 mark Discuss the implication of reactive customer-driven quality model tow supplier quality improvement. Support your answer using example illustration within 600 words. (12 ma Question 2 (Total: 30 marks (1) The management of Shaligram Inc collected data on the product defects tha occurred throughout Week 23. A quick look at the data raised their concern as defects seemed to be happening at non-random and there could be a pattern to the defects that were recorded. Number of Defects by Workday Tue Wed Thurs 14 17 15 1 2 3 2 2 1 4 6 4 3 3 2 2 2 3 2 2 2 3 6 4 0 2 1 NO 3 Number of Shift Type of Defects Morning Shift Puncture Contamination Heat seal too narrow Not aligned Swell Abrasion Afternoon Shift Puncture Contamination Heat seal too narrow Not aligned Swell Abrasion Evening Shift Puncture Contamination Heat seal too narrow Not aligned Swell Abrasion Night Shift Puncture Contamination Heat seal too narrow Not aligned Swell Abrasion Mon 21 3 2 6 5 2 2 8 0 2 4 2 0 0 6 0 1 2 2 1 0 14 2 3 5 2 1 2 1 0 0 8 0 2 2 1 1 2 15 1 3 5 3 1 OOO OWNOO-WON Fri 12 1 2 4 2 1 2 7 1 1 3 1 0 1 5 2 0 1 1 1 0 10 3 2 4 1 0 0 1 1 9 1 2 4 2 0 0 12 1 2 5 3 1 7 1 1 3 1 1 11 1 2 2 (a) Construct two (2) scatter diagrams using the data collected on Week 23 and provide justification to managements' belief. (10 marks (b) Construct and evaluate one (1) pareto diagram for types of defects using the data collected on Week 23. (9 mark Discuss the implication of reactive customer-driven quality model tow supplier quality improvement. Support your answer using example illustration within 600 words. (12 ma