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SECTION A: COMPULSORY PART (40 MARKS) INSTRUCTION: Answer ALL questions in this section. All questions carry equal marks. There are no word limits but be advised that the examiner attaches importance to candidate's good expression, originality and clarity of thought. Additionally, any evidence of plagiarism for a question renders it cancelled. Question 1: As the operations manager of a large manufacturing and retailing organization, your managing director has requested you to make a 30-minute presentation on the theme "Production/Operations Management" to some newly recruited executives. Prepare your notes for the presentation along the following lines: i. The meaning and importance of production and operations management. (5 Marks) ii. A systems viewpoint of operations. (5 Marks) iii. Why quality is important to the organization. (5 Marks) iv. Measures taken to improve productivity in the organization. (5 Marks). Question 2: A production system is characterized by its "inputs, transformation process and outputs". Identify for the following production systems at least two inputs, conversion and major outputs each. i. Automobiles manufacturing (5Marks) ii. A hospital (5 Marks) iii. A university (5 Marks) Page 2 of 5