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this is the example of process map which is in page no. 120 as mentioned in the first question.

Hpboal Assignment 16 (process Map) A driver enters a licensing bureau to have her licence renewed. She spends on an average 45 minutes in line, two minutes to have her eyes tested, 3 minutes to have her photograph taken, and 1 minute to enter her signature. a) Draw the process map using symbols shown on page 120 and also those discussed in class (start/finish, activity, delay, inspection, move, document) b) Calculate the cycle time in minutes c) What is value added time in this case? d) What is value added % 4. Managing Quality order on to the plant, which will arrange a special shipment directly to the dealer, usu- ally within a week. Using the symbols from Figure 4.5, the process improvement team draws the process map for the order-filling process of in-stock items (Figure 4.9). The map includes detailed Dealer Emails Order Paper Order Created Order Sits in Inbox Internal Mail Delivers Order Order Sits in Clerk's Inbox Clerk Processes Order 4% of orders lost 0-4 hours 2 hours, on average 0-1.5 hours 1 hour, on average 1% of orders lost 0-2 hours 1 hour, on average 5 minutes Dealer Receives Order Transport Firm Delivers Order Inspector Worker Is Item Checks Picks Yes in Stock Order Order 2 Minutes 1045 minutes 0.5% of orders 20 minutes, incorrect on average No 1-3 hours 2 hours, on average No history of lost, damaged, or incorrect deliveries Clerk notifies dealer and passes order on to plant FIGURE 4.9 Order-Filling Process for In-stock Items