Olivia, a purchasing manager at a large company, is training a new purchasing manager for a subsidiary company. Olivia points out that most purchasing managers Olivia, a purchasing manager at a large company, is training a new purchasing manager for a subsidiary company. Olivia points out that most purchasing managers stress dependability as well as lower cost and higher quality. reject "vendor analysis" as too subjective. spend most of their time on new-task buying. dislike the higher risk that is involved in buying from a supplier that meets the ISO 9000 standard. want to be "sold" by persuasive salespeople