On 8 Nov, after arriving at the Clinic, the patient was directed to the Receptionist to check
Question:
On Nov, after arriving at the Clinic, the patient was directed to the Receptionist to check and confirm his appointment.
The Receptionist recorded the patient's arrival on the appointment schedule and notifies the staff that the Patient has arrived.
A Nurse, or Aid, escorts the Patient to an examination room.
Patient vitals weight blood pressure, temperature are measured and recorded on the patient chart.
A Doctor, or Physician's Assistant,examines the Patient and records the information related
to the purpose of the Patient's visit diagnosis medical procedures performed, etc. on the Patient's chart.
On check out, Adam goes to the receptionist. The receptionist does the following: If the Patient visit is covered by insurance, the Patient provides or verifies their insurance information and their records are updated with any new or revised insurance information.
If not covered, the CheckOut station records the services that were provided in the Claims Ledger. The Patient makes their paymentcopayment and their visit is completed. Any payment made is recorded in the Payment Ledger.
Draw a process diagram, for the above scenario show only flow of activities, no need to show pools, lanes or participants
Operations Management
ISBN: 978-0071091428
4th Canadian edition
Authors: William J Stevenson, Mehran Hojati