Question: On average, a service representative in a call center needs 1.7 minutes to handie a single customer request. The representative typically handles 140 calls a

On average, a service representative in a call center needs 1.7 minutes to handie a single customer request. The representative typically handles 140 calls a day during her five hour shitt. What capacity cushion does this service representative have? The capacity cushion is percent (enter your answor rounded to one decimal place)

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