Question: On average, a service representative in a call center needs 2.1 minutes to handle a single customer request. The representative typically handles 180 calls a

On average, a service representative in a call

On average, a service representative in a call center needs 2.1 minutes to handle a single customer request. The representative typically handles 180 calls a day during her eight hour shift. What capacity cushion does this service representative have? The capacity cushion is percent (enter your answer rounded to one decimal place)

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